1. Payment - Please note that you will receive e-mail confirmation of your order and payment as soon as you pass the checkout and payment has been confirmed.

2. Order Processing - We aim to process and ship most orders within 48 hours of receipt of payment.

3. Refunds - See 'Returns'.

4. Pricing - We aim to offer the best value on all of our products, however due to varying seasonal and regional availability, we reserve the right to vary the range and price of our products, without prior notice.

By accessing the site, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site.

5. Quantity Discounts

6. Disclaimer - Although information presented by activeherb.net is based on traditional Chinese Medicine principles practiced for thousands of years, it should not be taken or construed as standard medical diagnosis or treatment. For any medical condition, always consult with a qualified primary care physician. Neither any of our practitioners nor employees shall be held responsible in any way for problems encountered by the use of the products, substance, procedures and therapies mentioned in information presented on this website. Information contained in this site are provided without any warranties, expressed or implied. All implied warranties of merchantability and fitness for any particular purpose or use are hereby expressly excluded. We are not responsible and shall not be liable for any action or decision taken in reliance of the information contained in this site. We accept no responsibility for the safety and suitability of our products, either alone or in combination with products of other manufacturers.

We respect your privacy and we are committed to protecting your privacy. When you purchase online, we will ask you some information such as name, phone number, postal address, e-mail address, so that we can process your order. We will not release your personal information to any third party unless you have authorized us to do so. All your private data are confidential and will be protected by The Data Protection Act.

7. Privacy Policy - We respect your privacy and we are committed to protecting your privacy. When you purchase online, we will ask you some information such as name, phone number, postal address, e-mail address, so that we can process your order. We will not release your personal information to any third party unless you have authorized us to do so. All your private data are confidential and will be protected by The Data Protection Act.

All content within this site is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. activeherb.net is not responsible or liable for any diagnosis made by a user based on the content of this website. Activeherb.net is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own GP or your local TCM doctor if you're in any way concerned about your health.

For the products purchased on this website, please strictly follow the instructions printed on the package of the product you purchased. If you are confused and need more explanation, please contact us before use.

8. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. activeherb.net reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant activeherb.net and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant activeherb.net and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to activeherb.net, including the execution of deeds and documents, at the request of activeherb.net.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to activeherb.net:

(i) the content and material is accurate;

(ii) use of the content and material you supply does not breach any applicable activeherb.net policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Activeherb.net and its affiliates for all claims brought by a third party against Activeherb.net or its affiliates arising out of or in connection with a breach of any of these warranties.

9. How the Contract is formed between You and Us

10. Returns

11. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

12. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. Events beyond our resonable control

14. Missed delivery and packages returned to us

(a) Resending parcel.

If your package is returned because of you have missed the delivery and excesses the holding period, but would like it reshipped, then you will be responsible for the shipping fees to resend the item to you. Because initial delivery cost was used up, Royal Mail has already provided their services, and has charged us for their service.

(b) Cost of resending a parcel

We subsidize our shipping cost on normal UK standard delivery, the actual delivery cost is much higher. Therefore, we are unable to extend the subsidization beyond initial order, cost of resending need to be paid in full at actual price which is charged by Royal Mail. For standard delivery, we use either Royal Mail Second class postage or standard parcel, whichever is the cheapest.

(c) Refund after missed a delivery and parcel has returned to us.

If you would like to cancel the order then we will make a deduction of the delivery charge from any refund due. We cannot accept any liability for cancelled orders resulting from an unsuccessful delivery attempt.

15. Import Duty and VAT

Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.

Additionally, please note that due to nature of products we sell, some countries may have restrictions or prohibitions on such products. Customers are liable to make sure our products comply with all laws and regulations of the country in which they are receiving the goods. In the event that the products are destroyed or seized by the local government, we cannot provide any reimbursements or refund any fees you have paid for your order. In the event that the products are returned back to us, we can only refund the cost of products. We cannot reimbursements delivery cost, as it is used to cover the initial delivery.