Shipping & Returns

Shipping & Returns:

By Royal Mail Tracked Delivery

We charge a delivery fee to cover the cost of postage and packaging. However, for orders greater than £25 in value, delivery is free for UK customers (except if alternative delivery methods are chosen for exceptionally heavy parcels or Courier Delivery is chosen).

All orders will be dispatched within 24 hours after received order and payment (Except weekend, Bank Holiday).

1. Import Duty and VAT:

Customers from outside of European Union please note that, you may be subject to import duties and taxes that are levied once the package reaches your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.

Additionally, please note that due to nature of products we sell, some countries may have restrictions or prohibitions on such products. Customers are liable to make sure our products comply with all laws and regulations of the country in which they are receiving the goods.

In the event that the products are destroyed or seized by the local government, we cannot provide any reimbursements or refund any fees you have paid for your order.

2. Returns Policy

We hope you will be completely satisfied with any product purchased from Activeherb.co.uk . However, there may be occasions when you will need to return items to us.

Limited Warranty and Limited Liability

Customer agrees to inspect all products and packaging immediately upon receipt. We agrees that it will replace all defective products, when the defects are reported within fifteen calendar days of receipt of the product by customer. The foregoing warranty is in lieu of all other warranties, express or implied, including, but not limit to, implied warranties of merchantability and fitness for a particular purpose. Our liability under the foregoing warranty shall not exceed the purchase price of the goods. The replacement of the goods. In no event shall we be responsible for incidental, consequential or special damages.

Return of Non Defective Goods

Except for the goods returned pursuant to the Limited Warranty in the above paragraph Limited Warranty and Limited Liability, no returns will be accepted without our prior authorisation.

If for any reason you are not satisfied, you may return the unopened, unused product in its original carton/box with all included literature in re-sellable condition within 14 days of purchase with our authorisation. After receipt of your return, we will issue a credit for your unopened returned items, minus the cost of shipping.

No returns or exchanges are accepted after 30 days.

*Your statutory rights are not affected.

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